Kumaraguru T. Balan
Procentric SDN. BHD. - Malaysia
KUMAR T. BALAN is an established Change Management, Process Improvement Business Design and Financial Management Consultant with more than 28 years of hands-on operations, services, facility management, quality management system and financial best practices driven professional. His past working experience as a Managing Director, General Manager, Operations Director, Senior Manager Facility & Design, Senior Manager Banking Operations and Technical Training Manager for multinational companies has enabled him to acquire hands-on experience in the field of Change Management, Leadership Assessment & Development, Organization Design & Process Improvement, Financial Management, Strategic and Market Positioning, Operations Planning, Service Delivery System & Customer Service, Performance Management System (KPI), Productivity Improvement, Risk Management, Mentoring & Coaching, Project Management, Train The Trainer, and Competency Profiling.
In recent months, Kumar has trained the Senior and Middle Management staff of edotco Ltd., Eastern Bank Ltd. (EBL), Bangladesh, Sri Lanka Telecom (SLT), Telecom Malaysia, XL Axiata Indonesia. Kumar has developed the Road Map for ‘Malaysian SME Industry Financial Grants & Facilities’. In year 2018, PROCENTRIC training and consulting received an Achievement Letter from Sinarmas Oleochemical PLC (Indonesia), for helping the organization increase productivity (yield) by 25% and Order to Shipment by 40%.
Currently some of his major training programs and projects involve industry specific project and competency based training, designed to develop General Managers, Directors, Senior Manager, Managers, Executives and Supervisors for several organizations; such as Sri Lanka Telecom, XL Axiata Indonesia, Ceylon Electricity Board, Hewlett-Packard, Sinarmas Group Indonesia, CBM Ltd Cambodia, Petronas Dagangan Ltd, Nexperia Electronic, IJM Plantations Ltd, Malaysian Timber Board, KL Kepong Ltd, Sindutch Cable, Columbia Asia Hospital, KPJ Specialist Hospital, and Avillion Group Hotel. Kumar’s rich experience and skills have taken him abroad to countries like Bangladesh, Cambodia, Indonesia, Australia, America, Sri Lanka, China, Singapore, India, Cambodia, Brunei and Thailand.
Mr. Kumar is a Certified Instructor of