The capacity to lead, follow through, anticipate, plan, organize and execute the agreed department action plan and KPIs, are important competencies for an organization performance and optimization of the resources. It is often said, an organization is driven by 15% strategies and 85% execution. The practical two (2) days program, lays a solid foundation to equip the existing Managers and potential to be Managers to think through deep, review, analyze various opportunities to support the company business and other growth portfolio. The essence of managerial skills and competencies, begins with leading oneself exceptional well, staying on top of things, able to integrate tasks across functions and realize the full potential. The true measure of an effective Manager or Senior Manager is the capabilities to understand ‘what he or she is responsible for’, keep hold of the long term goals, prepare the department or division to remain competitive and rally the team members towards the new ways of working and ‘going beyond’. The tools and techniques shared in this program will enable the Managers and potential to be Managers to review their current leadership, planning, ability of reorganizing the resources and develop tactical plans to push-up the performance and quality of products and services.
Objective of this training:
WHO SHOULD PARTICIPATE?
New Managers, Existing Managers
Manager As An Effective Leader and Change Agent
Manager As An Effective Planner & Organizer
Manager As A People Developer
Manager As An Effective Customer Service & Solution Provider
Kumaraguru T. Balan
Procentric SDN. BHD. - Malaysia
KUMAR T. BALAN is an established Change Management, Process Improvement Business Design and Financial Management Consultant with more than 28 years of hands-on operations, services, facility management, quality management system and financial best practices driven professional. His past working experience as a Managing Director, General Manager, Operations Director, Senior Manager Facility & Design, Senior Manager Banking Operations and Technical Training Manager for multinational companies has enabled him to acquire hands-on experience in the field of Change Management, Leadership Assessment & Development, Organization Design & Process Improvement, Financial Management, Strategic and Market Positioning, Operations Planning, Service Delivery System & Customer Service, Performance Management System (KPI), Productivity Improvement, Risk Management, Mentoring & Coaching, Project Management, Train The Trainer, and Competency Profiling.
In recent months, Kumar has trained the Senior and Middle Management staff of edotco Ltd., Eastern Bank Ltd. (EBL), Bangladesh, Sri Lanka Telecom (SLT), Telecom Malaysia, XL Axiata Indonesia. Kumar has developed the Road Map for ‘Malaysian SME Industry Financial Grants & Facilities’. In year 2018, PROCENTRIC training and consulting received an Achievement Letter from Sinarmas Oleochemical PLC (Indonesia), for helping the organization increase productivity (yield) by 25% and Order to Shipment by 40%.
Currently some of his major training programs and projects involve industry specific project and competency based training, designed to develop General Managers, Directors, Senior Manager, Managers, Executives and Supervisors for several organizations; such as Sri Lanka Telecom, XL Axiata Indonesia, Ceylon Electricity Board, Hewlett-Packard, Sinarmas Group Indonesia, CBM Ltd Cambodia, Petronas Dagangan Ltd, Nexperia Electronic, IJM Plantations Ltd, Malaysian Timber Board, KL Kepong Ltd, Sindutch Cable, Columbia Asia Hospital, KPJ Specialist Hospital, and Avillion Group Hotel. Kumar’s rich experience and skills have taken him abroad to countries like Bangladesh, Cambodia, Indonesia, Australia, America, Sri Lanka, China, Singapore, India, Cambodia, Brunei and Thailand.
Mr. Kumar is a Certified Instructor of
November 15 & 16, 2019
09:30 am - 05:30 pm
November 12, 2019
NRB Jobs Training Center