Many sales people fall into the trap of talking too much. They just can't wait to tell customers all about the features or benefits their product/service will bring or how great their company is without first understanding the needs and desires of the customer which is not the best approach to selling.
This one day extensive sales training program will guide participants towards uncovering the "Right" skill set and mind set a professional sales person should possess. From controlling conversations with customers to asking the right questions to uncover customer's needs, this program will enhance sales staff's ability to connect better with customers, overcome objections and close the sale confidently and effectively delivering commercial and sales objectives.
Course objectives/Learning Outcome:
By the end of this training course participants will be able to:
Who can attend?
Contents of Training:
Module 1 : Introduction and Course Overview
Module 2 : Why Do We Contact Our Customers?
Understand the benefits of contact from the company's perspective, the customer's perspective and the benefits to you.
Module 3 : Starting Out in Sales
A great introduction to sales with a discussion centred on this unique study of two different styles.
Module 4 : The Sales Process
Learn how the sales cycle works and the dynamic seven step processes involved from establishing need to deliver and evaluate.
Module 5 : The Fear Factor in Sales
Overcome the myth and discover the most common reasons that hold salespeople back from opportunity.
Module 6 : Attributes of a Good Sales Person
Realise the opportunity that skills development provides by reviewing the key attributes that define the successful sales professional.
Module 7 : The AIDA Sales Model
Understand the four key components in closing every sales opportunity: attention, interest, desire and action.
Module 8 : Core Selling Skills
Know the essential skills that can develop exceptional communication practises into clearly defined methods using listening, questioning and organisational procedures.
Module 9 : Handling Objections
Learn how an objection can become an opportunity to develop sales from the customer's point of view through listening and asking the right questions.
Module 10 : People Buy From People
Know and understand the real secrets behind what encourages people to buy. From the twelve rules of likeability to understanding the skills of influence.
Module 11 : Making Action Plans
Start your successful journey into sales by using a template to enable a step by step approach.
Module 12 : Your Personal Action Plan
Md Ashraful Kabir
Servio Canada Ltd.
Professional Experience (Guest Lecturer):
Limkokwing University Malaysia
Academy of Learning, Canada
Ryerson University, Canada
Islamic University Chittagong Bangladesh
Southeast University Bangladesh
Professional Work Experience:
Senior Specialist – Retail Lending
FirstLine Mortgages CANADA
CIBC Bank Toronto, CANADA
Enlisted Freelance Financial Advisor – Guide Point Info Services.
New York, USA
Sales & Customer Service Consultant
The Hudson’s Bay Company, Scarborough, ON, CANADA
Manager - (Training & Projects)
Oxford Information System Ltd., Dhaka, Bangladesh
Analyst, Pricing & Forecasting Department
GrameenPhone Ltd. (Telenor, Norway), Dhaka, Bangladesh
University of Toronto
Diploma in Computerized Accounting
AOL – Canada
Post Graduate Diploma Financial Planning
Centennial College Canada
Limkokwing University Malaysia
MBA Financial Management
MIST, University of Dhaka, Bangladesh
Diploma in Personnel Management
BIM, Dhaka, Bangladesh
BBA Finance and Banking
University of Rajshahi, Bangladesh
Investment Banking Institute
(IBI, USA), Toronto, ON:
Topic: Intensive financial modeling and valuation
September 13, 2019
09:30 am - 05:30 pm
September 10, 2019
NRB Jobs Training Center