Since organizations cannot go and sell their products or services personally they have to use effective marketing communications. And as one of the vital objectives of the entities are to generate sale, revenue & above all to survive financially, they have to look for effective and skilled marketers or sales professionals. As personal selling is a vital part of communication in marketing, but as it is not available readymade, they have to go for training up sales people as well as often themselves (concern managements) and all their employees involved in the sales process. And that is the main objective of this training session. On the other hand smart sales marketers are required to deal with the savvy prospects/ customers which is the demand of the day. This training program is designed with the objectives to develop the sales professionals who have to bear in mind to get competitive advantage over all the obstacles they may face in the real field of sales & direct marketing. I have attached both theoretical & personal experiences of about 19 years working in this field for raising awareness and provide a clear conception and real selling scenario so that participants may be benefited and at the same time contribute their best to the organization and the society. To this end the challenges and opportunities generally arise in direct marketing & selling process are discussed step by step in the contents available under the ‘Customer Behavior, Service & Satisfaction’
WHO CAN ATTEND THE TRAINING?
To play role based on practical or real life scenario, individual / group experience sharing interactive lecture, power point presentation, group work, sharing of real life examples.
HOW TO HELP
To provide the participants with an idea of what Customer Relationship Management (CRM) mean. CRM is an information system which sets out a framework model that deal with the three main customer-oriented competencies to be a successful CRM enterprise. It provides practical guidelines that might be turned into immediate actions by any enterprise. It includes methodologies and usual Internet capabilities that helps an enterprise manage customer relationships in a organized way.
Customer Behavior, Service & Satisfaction
Sales and Customer Service Specialist
Mr. Mohammad Salauddin has a vast working experience of about 20 years in financial sector on sales & direct marketing in a leading multinational company with adequate job enlargement and enrichment as well as diversified job responsibilities. He is taking care of the recruitment, training, supervising & above all people management to ensure as per KPI.
He conducted training on “Sales cycle” to the marketers as a facilitator in his corporate head office for several years. Most of the training participants are doing great in the market as consultants and managers.
He has been conducting trainings in his organization and in different training platforms and corporate levels belonging to various industries having personal sales and marketing oriented manpower for over sixteen years. He is passionate in developing people as future helpful leaders in social and corporate world over the country.
He is an enrolled trainer at Dhaka Chamber of Commerce &Industry Business Institute (DBI)&Bdjobs Training. He is the founder of Skill Sets BD.
He also conducts training based on soft skills especially on Employability Skills for Professionals, Emotional Intelligence for Success in Career, Time Management, Stress Management, Negotiation Skill, Effective Meeting Management, Interpersonal Skill Development and Effective Communication Skill to make strong working relationship.
He has undergone many high quality Soft-Skills Trainings, Social & Emotional Intelligence Intensive Training Program, Competency based Training on Sales, Marketing, HRM, NLP in Business Development, Supply Chain Management including a good number of National & International Seminars and Conferences as well as Train-the-Trainers (TTT) program.
He has participated in the Certificate Course on ‘Leadership and Change Management’ under MDP, IBA, University of Dhaka.
He is awarded Certificate of participation in the workshop under the title of ‘Leadership for Career Progression’ based on Nero-Linguistic Programming (NLP) organized by ‘Australian Institute of Strategic Leadership and Business Management’ and on NLP FOUNDATION CERTIFICATION by LUKE SALWAY (Life Coach & Managing Director of NLP Top Coach) & the ‘SOCIAL & EMOTIONAL INTELLIGENCE INTENSIVE TRAINING PROGRAM’ with international certificate by People builders, Australia and the Institute for Social+Emotional Intelligence Asia Pacific& International training on ‘SOLVING HUMAN AND ORGANIZATIOANL PROBLEMS (SHOP)’ organized by BJTI an enterprise of BAAS. Attended the training sessions on: ‘Managerial Leadership on Turbulent Times’& ‘Managerial Leadership in Global Arena’ by Aparna Sharma (HR Expert, Motivational Speaker, & Independent Director, Board of T.S. Alloys Ltd, Mumbai, India.). Attended the leadership training on ‘Assessing Your Leadership Style’ & ‘Leading with Head, Hands and Heart’ by Jenny Hyatt (Founder, Director, The Global Quotient)
Currently he is associated with:
BSHRM (as associate member),
BOLD (as Fellow member),
IPM (Associate Member),
BSAHRP (Professional Member)
SEP (Organizing secretary & EC member)
Founder Member HR Club Bangladesh (HRCB)
Life Member Indian Society for Training and Development (ISTD), India/ Kolkata
He belonged to the Department of English literature from Jagannath University, completed post graduate diploma in Human Resource Management and supply chain management from ABP, UK. He was also a member of Society for Human Resource Management (SHRM, USA) and enrolled for their courses. He has completed Executive MBA in Marketing from BRAC University.
March 08, 2019
09:30 am - 05:30 pm
March 4, 2019
NRB Jobs Training Center