“Good manners will open doors that the best education cannot.”

Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serve as a productive place. People feel better about their jobs when they feel respected and that translates into conversion to new customer, better customer relationships and ultimately generate revenue for the company.

At the end of this comprehensive lesson, you should be able to:

  • Define Business etiquettes.
  • How to improve Business etiquettes.
  • How do you treat clients or customers?
  • How do you conduct your business meeting?
  • How do you response your client’s phone calls, emails and others?
  • How do you treat your coworkers and supervisor?
  • How do you conduct yourself in your cubicle or office?
  • What kind of email messages do you send?
  • Do you follow a dress code?
  • How do you conduct yourself in the break room?
  • How do you conduct yourself during business-sponsored social events?


"Courteous treatment will make a customer a walking advertisement."


Power point presentation, group exercise, interactive lecture, discussion & practical session, roll playing, video show and analysis.  Q & A session.

Contents of Training

Part A

  • What is corporate etiquettes?
  • Types of etiquettes
  • Social Etiquette
  • Corporate Etiquette
  • Telephone Etiquettes to Improve Communication
  • Business meeting Etiquette
  • Washroom Etiquette
  • Clothing Etiquette / Dress Code:
                 Male Employees
                 Female Employees
  • Interacting with Co-Workers
  • Telephone Etiquette
  • Eating Etiquette

Part B

  • Roll Playing and Group Discussion and Games

Part C

  • Help your colleagues in whatever way you can.
  • Be polite to your fellow workers.
  • Too much of friendship at the workplace is bad
  • Never overreact.
  • Respect your fellow workers
  • Be cordial to all
  • Avoid taking sides at the workplace
  • Avoid being rude to anyone
  • Win them over through your timeliness
M Ekhtier Ahmed Evan

M Ekhtier Ahmed Evan

Sales Management Consultant

M Ekhtier Ahmed Evan has distinctive solid experience on Sales and Marketing for last 15years in leading Multinational and National companies. He served World’s No. 1 brand as well as world’s second largest bank. He has versatile experience and exposure on 360 degree sales & marketing arena.He has completed MBA  from  University  ofDhaka  major in  Marketing  and  Diploma  course  on  Digital  Marketing  from  BITM (BASIS Institute of Technology & Management)

Mr. Evan served as ‘Head of Sales –iPhone’ to Union Group (Exclusive Authorized Distributor of Apple in Bangladesh). He  is  the  first Apple  Business  Manager  in  Bangladesh  to  drive  iPhone  and  iPad business. Robust  distribution  and retail  channelhas  been  establishedin  the  big  townsunder  his  supervision. He designed and developed Corporate Sales Team and operators business for iPhone andiPad. He attendedanextensive and exclusive training program on ‘Sales and Distribution’ arranged by Apple Singapore also trained on Apple Global Business Reporting System (AGBRS). He maintained liaison with Apple Singapore office.

After that Mr. Evan has served as Head of Business and General Manager of Lenovo smartphonesand tab business to Smart Technologies (BD) Ltd.He performed as business key contact personand responsible to drive  the business.Distribution  saleschannel  across  the  country, B2B  and  alternative  sales  channel, e-commerce/online sales and strategic business relationshipwith chain shops has beendeveloped under his Guidance.Healso guided  all  sorts of marketing  activities  e.g.  products’pricing,  package  and  incentives schemefor  retailer  and  distributors  as  well  as  consumer,  ATL  and  BTL  communication, POS  decoration designing, trade marketing materials, distributor and retailer meet and awarded to best one etc.

Earlier Mr. Evanserved Robi Axiata Ltd. in Business Sales andService division. In Robi he played multiple job roll e.g. Kay Account Manager;Manager, Large Corporate and SME Business Manager.He had been awarded ‘Best SME Business Manager in Emerging Market’ 2014. He Explored corporate and SME sales in Dhaka, aswell as other urban and rural areas during the long journey with Robi Axiata. Ltd.

Before that Mr. Evan served HSBC bank as Team Leader, Sales. He had been awarded ‘Live the HSBC Brand’2004. He also served UNDP’s UNEAS as an interpreter and protocol officer.

Mr.  Evan  has conducted a market research on ‘Bangladesh Device Market and Industry’ for a leading telecom company.

Mr.  Evan  has  root  level  sales  experience  after  that  his  determination,  dynamism  and  perseverance  he successfully upgraded his career that leads him to become Business Head. In student life he did few sales works e.g. Sales Executive in Phillips Pavilion to Dhaka International Trade Fair; Sales Executive, Visa and Master  card  for  Standard  Chartered  bank  through  Conquest;  Telesales  executive  to  Premier  Resort Marketing(PRM) International etc.

Mr. Evan served American International University of Bangladesh (AIUB) as guest lecturer on ‘Strategic Sales  &  Marketing  on  Real  Life  Approach’ and guest speaker to Begum  Rokeya  University,  Rangpur  on ‘Career on Sales and Marketing’

Mr.  Evan has conductedmore  than  500  training  sessions  which  covered  around  4,100  hours  and  8,500 participants of Multinational and prominent local companies.He is regular trainer to BDJOBS.COM. Apart from training,he serves as consultant to corporates e.g. corporate revamp and working process, business operation policy, digital marketing, maintaining social media and company websiteetc.

Mr. Evan blends traditional marketing and digital marketing toall of his training modules in such a way,participants can absolutelyapplyin their daily professional life.

He has attended  Philip  Kotler  session  in  Dhaka.  He  is  the  founding  Public  Relation  Secretary  of  Dhaka University MBA Association (DUMA). Mr. Evan was Joint Treasurer of Dhaka Dhanmondi Lions Club.

February 22, 2020
09:30 am - 05:30 pm
1 Day
Reg. Before
February 18, 2020
NRB Jobs Training Center
NRB Jobs Training reserves the right to alter dates, content, venue and trainer.
Per Perticipant
BDT 3,500/- 

Early Bird Discount
(Excluding All Tax & VAT)