“Good manners will open doors that the best education cannot.”
Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serve as a productive place. People feel better about their jobs when they feel respected and that translates into conversion to new customer, better customer relationships and ultimately generate revenue for the company.
At the end of this comprehensive lesson, you should be able to:
"Courteous treatment will make a customer a walking advertisement."
Power point presentation, group exercise, interactive lecture, discussion & practical session, roll playing, video show and analysis. Q & A session.
Contents of Training
M Ekhtier Ahmed Evan
Sales Management Consultant
M Ekhtier Ahmed Evan has distinctive solid experience on Sales and Marketing for last 15years in leading Multinational and National companies. He served World’s No. 1 brand as well as world’s second largest bank. He has versatile experience and exposure on 360 degree sales & marketing arena.He has completed MBA from University ofDhaka major in Marketing and Diploma course on Digital Marketing from BITM (BASIS Institute of Technology & Management)
Mr. Evan served as ‘Head of Sales –iPhone’ to Union Group (Exclusive Authorized Distributor of Apple in Bangladesh). He is the first Apple Business Manager in Bangladesh to drive iPhone and iPad business. Robust distribution and retail channelhas been establishedin the big townsunder his supervision. He designed and developed Corporate Sales Team and operators business for iPhone andiPad. He attendedanextensive and exclusive training program on ‘Sales and Distribution’ arranged by Apple Singapore also trained on Apple Global Business Reporting System (AGBRS). He maintained liaison with Apple Singapore office.
After that Mr. Evan has served as Head of Business and General Manager of Lenovo smartphonesand tab business to Smart Technologies (BD) Ltd.He performed as business key contact personand responsible to drive the business.Distribution saleschannel across the country, B2B and alternative sales channel, e-commerce/online sales and strategic business relationshipwith chain shops has beendeveloped under his Guidance.Healso guided all sorts of marketing activities e.g. products’pricing, package and incentives schemefor retailer and distributors as well as consumer, ATL and BTL communication, POS decoration designing, trade marketing materials, distributor and retailer meet and awarded to best one etc.
Earlier Mr. Evanserved Robi Axiata Ltd. in Business Sales andService division. In Robi he played multiple job roll e.g. Kay Account Manager;Manager, Large Corporate and SME Business Manager.He had been awarded ‘Best SME Business Manager in Emerging Market’ 2014. He Explored corporate and SME sales in Dhaka, aswell as other urban and rural areas during the long journey with Robi Axiata. Ltd.
Before that Mr. Evan served HSBC bank as Team Leader, Sales. He had been awarded ‘Live the HSBC Brand’2004. He also served UNDP’s UNEAS as an interpreter and protocol officer.
Mr. Evan has conducted a market research on ‘Bangladesh Device Market and Industry’ for a leading telecom company.
Mr. Evan has root level sales experience after that his determination, dynamism and perseverance he successfully upgraded his career that leads him to become Business Head. In student life he did few sales works e.g. Sales Executive in Phillips Pavilion to Dhaka International Trade Fair; Sales Executive, Visa and Master card for Standard Chartered bank through Conquest; Telesales executive to Premier Resort Marketing(PRM) International etc.
Mr. Evan served American International University of Bangladesh (AIUB) as guest lecturer on ‘Strategic Sales & Marketing on Real Life Approach’ and guest speaker to Begum Rokeya University, Rangpur on ‘Career on Sales and Marketing’
Mr. Evan has conductedmore than 500 training sessions which covered around 4,100 hours and 8,500 participants of Multinational and prominent local companies.He is regular trainer to BDJOBS.COM. Apart from training,he serves as consultant to corporates e.g. corporate revamp and working process, business operation policy, digital marketing, maintaining social media and company websiteetc.
Mr. Evan blends traditional marketing and digital marketing toall of his training modules in such a way,participants can absolutelyapplyin their daily professional life.
He has attended Philip Kotler session in Dhaka. He is the founding Public Relation Secretary of Dhaka University MBA Association (DUMA). Mr. Evan was Joint Treasurer of Dhaka Dhanmondi Lions Club.
February 22, 2020
09:30 am - 05:30 pm
February 18, 2020
NRB Jobs Training Center